Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "max889", "we", "us", "our": Refers to the max889 online betting platform and its operators.
• "User", "you", "your", "Player": Refers to any individual who registers for and uses the max889 platform.
• "Account": The personal betting account created by a User on the max889 platform.
• "Services": All betting, gaming, and related services provided by max889, including sports betting, live casino, slots, and other gambling products.
• "Website": The max889 website accessible at https://max889.cam and any associated mobile applications or platforms.
• "Stake": The amount of money wagered by a User on any bet or game.
• "Bonus": Promotional credits, free bets, or other incentives offered by max889 to Users, subject to specific terms and wagering requirements.
• "KYC": Know Your Customer verification process required to confirm User identity and comply with regulatory requirements.
• "IDR" or "Rupiah": Indonesian Rupiah, the official currency used for all transactions on max889.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register and use max889 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age. max889 strictly prohibits underage gambling.
• You must be a resident of Indonesia with a valid Indonesian identification document (KTP).
• You must be legally permitted to participate in online gambling activities under the laws applicable in your jurisdiction.
• You must not be listed on any self-exclusion register or prohibited from gambling by any regulatory authority.

2.2 Account Registration

When registering for a max889 account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Create only one account per person. Multiple accounts are strictly prohibited and may result in suspension of all accounts and forfeiture of funds.
• Keep your username and password confidential and secure. You are solely responsible for all activities that occur under your account.
• Complete the KYC verification process by submitting required documents including a clear photo of your Indonesian ID card (KTP) and proof of address.

2.3 Account Verification

max889 reserves the right to request additional documentation to verify your identity, age, and residency at any time. Failure to provide requested documents within a reasonable timeframe may result in account suspension or termination. Withdrawals are not permitted until KYC verification is successfully completed. The verification process typically takes 1-24 hours but may take longer during peak periods or Indonesian public holidays.

3. Account Security and Responsibilities

3.1 Password Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Choose a strong, unique password that is not used for other online services.
• Never share your password with any third party.
• Notify max889 immediately if you suspect unauthorized access to your account.
• Enable two-factor authentication (2FA) when available for enhanced security.

3.2 Account Activity

You are solely responsible for all transactions and activities conducted through your account. max889 will not be liable for any losses or damages resulting from unauthorized use of your account if you have failed to maintain adequate security measures. If you notice any suspicious activity, contact our support team immediately at [email protected].

4. Deposits and Withdrawals

4.1 Deposits

max889 accepts deposits in Indonesian Rupiah (IDR) through the following payment methods:

• Indonesian banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

The minimum deposit amount is Rp 50.000. Deposits are typically credited to your account instantly. max889 does not charge deposit fees, but your payment provider may impose their own charges.

4.2 Withdrawals

Withdrawal requests are processed as follows:

• Minimum withdrawal amount: Rp 100.000
• Withdrawals to Indonesian bank accounts typically process within 5-30 minutes during business hours (WIB timezone).
• E-wallet withdrawals are usually instant but may take up to 1 hour during peak periods.
• All withdrawals require completed KYC verification.
• Withdrawals must be made to a payment method registered in your name. Third-party withdrawals are strictly prohibited.
• max889 reserves the right to request additional verification documents before processing large withdrawals.

4.3 Bonus Funds and Wagering Requirements

Funds derived from bonuses are subject to wagering requirements before they can be withdrawn. You must meet the specified wagering requirements within the promotional period. Attempting to withdraw bonus funds before meeting wagering requirements will result in forfeiture of the bonus and any associated winnings.

4.4 Anti-Money Laundering (AML) Policy

max889 operates a strict anti-money laundering policy in compliance with international standards. We reserve the right to conduct enhanced due diligence on any account, particularly in cases of large or unusual transactions. Suspicious activity will be reported to relevant authorities as required by law.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by max889 are subject to specific terms and conditions which are displayed on the promotional material. General rules include:

• Bonuses are available only to eligible players who meet the specified criteria.
• Each bonus has specific wagering requirements (typically 20x to 50x the bonus amount) that must be met before winnings can be withdrawn.
• Different game types contribute differently to wagering requirements. Slots typically contribute 100%, while live casino and sports betting contribution varies.
• Bonuses have expiration dates. Unused bonuses and any associated winnings will be forfeited after the expiration period.
• max889 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonus abuse, including but not limited to creating multiple accounts or exploiting system errors, will result in bonus forfeiture and possible account termination.

5.2 Welcome Bonus

The max889 welcome bonus is available to new players upon their first qualifying deposit. The bonus amount and terms are clearly stated on the promotional page. Welcome bonuses are limited to one per person, household, IP address, and payment method.

5.3 Ongoing Promotions

max889 regularly offers promotions including weekly cashback, reload bonuses, VIP rewards, and special event promotions. Participation in these promotions is optional and subject to the specific terms of each offer.

6. Betting Rules and Game Conduct

6.1 Sports Betting

Sports betting on max889 is governed by the following rules:

• All bets are final once confirmed. Bets cannot be cancelled or modified after placement.
• In the event of a match postponement, bets will remain valid if the match is rescheduled within 48 hours. Otherwise, bets will be voided and stakes returned.
• For football betting including bandar bola (football bookmaker) markets, Asian handicap (voor bola), and mix parlay (accumulator) bets, official league and tournament results are final for settlement purposes.
• max889 reserves the right to void bets if there is evidence of match-fixing, technical errors, or irregular betting patterns.
• Maximum payout limits apply to all bets and vary by sport and market type.

6.2 Live Casino and Slots

Live casino and slot games are provided by certified third-party game providers. All games use Random Number Generators (RNG) or live dealers and are regularly audited for fairness. Game-specific rules and RTP (Return to Player) percentages are displayed within each game.

6.3 Disconnections and Technical Issues

In the event of a disconnection or technical issue during gameplay:

• For live betting, any bets placed before the disconnection remain valid.
• For live casino games, the game round will complete according to the dealer's actions, and results will be recorded.
• For slots, any interrupted game rounds will resume upon reconnection.
• max889 is not liable for losses resulting from technical failures beyond our reasonable control, including internet connection issues on the user's end.

7. Responsible Gaming

7.1 Age Restriction

max889 strictly enforces the 21+ age requirement. Providing false age information is grounds for immediate account termination. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gambling websites.

7.2 Responsible Gaming Tools

max889 is committed to promoting responsible gaming. We provide the following tools to help you maintain control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limits: Define maximum loss amounts over specified periods.
• Session Time Limits: Control how long you play with automatic logout features.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. Self-exclusion periods range from 24 hours to permanent closure.
• Reality Check: Receive periodic reminders about time spent and money wagered.

7.3 Problem Gambling Support

If you feel gambling is becoming a problem, please seek help immediately. Contact our support team at [email protected] to activate account restrictions or discuss self-exclusion options. Gambling should be entertainment, not a source of income or a way to solve financial problems.

8. Prohibited Activities

The following activities are strictly prohibited on max889 and may result in account suspension, termination, and forfeiture of funds:

• Fraud and Abuse: Using fraudulent payment methods, creating multiple accounts, exploiting system vulnerabilities, or engaging in bonus abuse.
• Collusion: Coordinating with other players to gain unfair advantages in poker, live casino, or any other games.
• Automated Betting: Using bots, scripts, or automated software to place bets or play games.
• Arbitrage Betting: Exploiting odds discrepancies between betting platforms to guarantee profits.
• Money Laundering: Using the platform to launder money or conduct illegal financial transactions.
• Account Sharing: Allowing another person to access or use your account.
• Offensive Behavior: Engaging in abusive, threatening, or inappropriate communication with other players or staff members.
• Underage Gambling: Allowing minors to access or use your account.

9. Limitations of Liability

9.1 Service Availability

While max889 strives to provide uninterrupted service, we do not guarantee that the platform will be available at all times. We reserve the right to suspend services for maintenance, upgrades, or security reasons. max889 is not liable for any losses resulting from service interruptions.

9.2 Third-Party Content

max889 provides access to games and services from third-party providers. We are not responsible for the content, accuracy, or functionality of third-party games. All disputes regarding third-party games should be directed to the respective game provider.

9.3 Maximum Liability

In no event shall max889's total liability to you for all damages, losses, or causes of action exceed the amount of funds deposited into your account during the six months preceding the claim. max889 shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

9.4 Force Majeure

max889 is not liable for any failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, internet failures, government actions, or other force majeure events.

10. Account Suspension and Termination

10.1 Suspension by max889

max889 reserves the right to suspend or terminate any account at our discretion if we believe:

• You have violated these Terms & Conditions.
• Your account is being used for fraudulent or illegal purposes.
• You have provided false or misleading information.
• Your account activity poses a risk to max889 or other users.

In the event of account suspension or termination, we will attempt to return any remaining legitimate balance after deducting any amounts owed to max889. Bonuses and associated winnings may be forfeited.

10.2 Voluntary Account Closure

You may request voluntary account closure at any time by contacting our customer support team. Before closing your account, you must withdraw all funds or forfeit them. Closed accounts cannot be reopened except at the sole discretion of max889.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with international gaming regulations and the laws applicable in the jurisdiction where max889 is licensed to operate. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

11.2 Dispute Resolution

In the event of any dispute between you and max889, you agree to first attempt to resolve the matter informally by contacting our customer support team. If the dispute cannot be resolved through customer support, both parties agree to engage in good-faith mediation before pursuing legal action.

11.3 Complaints Procedure

If you wish to file a formal complaint:

1. Contact our customer support team at [email protected] with details of your complaint.
2. We will acknowledge receipt of your complaint within 48 hours.
3. We will investigate and provide a response within 14 business days.
4. If you are not satisfied with our response, you may escalate the matter to our management team for further review.

12. Contact Information

For questions about these Terms & Conditions or any aspect of max889 services, please contact us: